Privacy Policy

ServiceDogCards.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital service dog ID card service.

1. INFORMATION WE COLLECT

1.1 Information You Provide

When you use our service, we collect:

• Handler Information: Your name and email address
• Dog Information: Dog's name and breed
• Photo: A photo of your service dog
• Account Information: Email and password for account creation

1.2 Payment Information

Payment processing is handled by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy governs the collection and use of your payment information.

1.3 Automatically Collected Information

When you access our service, we may automatically collect:

• Device information (browser type, operating system)
• IP address
• Usage data (pages visited, time spent)
• Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Create and deliver your digital ID card
• Generate Apple Wallet and Google Wallet passes
• Display verification information when your QR code is scanned
• Process payments through Stripe
• Send important service-related communications
• Respond to your inquiries and support requests
• Improve our service and user experience
• Comply with legal obligations
• Detect and prevent fraud or misuse

3. INFORMATION SHARING AND DISCLOSURE

3.1 Public Verification Page

When someone scans your ID card's QR code, they will see your dog's name, breed, photo, handler name, and ID number on the public verification page. This is an essential function of the service.

3.2 Service Providers

We share information with trusted third-party service providers who assist in operating our service:

• Stripe: Payment processing
• Supabase: Database and authentication services
• Cloudflare R2: Image storage
• Apple/Google: Digital wallet pass delivery

3.3 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights or your safety.

4. DATA RETENTION

• We retain your information for as long as your account is active or as needed to provide services.
• If you request account deletion, we will delete your personal information within 30 days, except where retention is required by law.
• We may retain anonymized or aggregated data that cannot identify you.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication through Supabase
• Access controls and authentication requirements
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Update

You can access and update your account information by logging into your account.

6.2 Account Deletion

You may request deletion of your account and associated data by contacting us at [email protected].

6.3 Email Communications

You may opt out of promotional emails by following the unsubscribe instructions. You cannot opt out of service-related communications necessary for the operation of your account.

6.4 California Residents

California residents may have additional rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information (we do not sell personal information).

7. COOKIES AND TRACKING

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze service usage and performance

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

8. CHILDREN'S PRIVACY

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. By using our service, you consent to such transfers.

10. THIRD-PARTY LINKS

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the service after changes constitutes acceptance of the updated policy.

12. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Website: ServiceDogCards.com