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Help & Support

Find answers to common questions about your digital ID card.

📱 Managing Your ID Card

How do I change my dog's photo?

To update your dog's photo:

  1. Go to My Dogs from the menu
  2. Tap on your dog's photo (you'll see a pencil icon appear)
  3. Tap on the photo to select a new image
  4. Crop the image as needed and tap "Use This Photo"

Note: After changing your photo, you'll need to remove and re-add the card to your digital wallet for the new photo to appear.

How do I edit my dog's name, breed, or handler name?

To update your dog's details:

  1. Go to My Dogs from the menu
  2. Tap the Edit button on your dog's card
  3. Update the dog name, breed, or handler name
  4. Tap "Save Changes"

Note: After editing details, remove and re-add the card to your digital wallet to see the updated information.

Can I register multiple dogs?

Yes! You can register as many service dogs as you need. Each dog costs $9.99 and gets its own unique ID card.

To add another dog, go to Register a Service Dog.

Apple Wallet

How do I add my ID card to Apple Wallet?
  1. Go to My Dogs from the menu
  2. Tap the Apple Wallet button on your dog's card
  3. You'll see a preview of your pass
  4. Tap "Add to Apple Wallet"
  5. Confirm by tapping "Add" in the Apple Wallet prompt
How do I remove my ID card from Apple Wallet?
  1. Open the Wallet app on your iPhone
  2. Find and tap your Service Dog ID card
  3. Tap the three dots (...) in the top right corner
  4. Tap "Pass Details"
  5. Scroll down and tap "Remove Pass"
  6. Confirm by tapping "Remove"

Source: Apple Support

How do I update my card in Apple Wallet after making changes?

Apple Wallet passes need to be removed and re-added to show updated information:

  1. Remove the old pass (see "How do I remove" above)
  2. Go back to My Dogs on this site
  3. Tap Apple Wallet to add the updated pass
Can I use my ID card on Apple Watch?

Yes! When you add the pass to your iPhone, it automatically syncs to your paired Apple Watch.

To view it on your Apple Watch, open the Wallet app and scroll to find your Service Dog ID.

Google Wallet

How do I add my ID card to Google Wallet?
  1. Go to My Dogs from the menu
  2. Tap the Google Wallet button on your dog's card
  3. You'll be taken to Google's "Save to Wallet" page
  4. Sign in to your Google account if prompted
  5. Tap "Save" to add the pass
How do I remove my ID card from Google Wallet?
  1. Open the Google Wallet app on your Android phone
  2. Find and tap your Service Dog ID card
  3. Tap the three dots (...) in the top right corner
  4. Tap "Remove"
  5. Confirm the removal

Source: Google Support

How do I update my card in Google Wallet after making changes?

Google Wallet passes need to be removed and re-added to show updated information:

  1. Remove the old pass (see "How do I remove" above)
  2. Go back to My Dogs on this site
  3. Tap Google Wallet to add the updated pass

💳 Pricing & Payment

How much does a digital ID card cost?

Each digital service dog ID card costs $9.99 — a one-time payment with no recurring fees or subscriptions.

This includes:

  • Apple Wallet pass
  • Google Wallet pass
  • Web digital card
  • Printable ID card
  • QR verification page
  • Lifetime access
  • Free photo updates
What payment methods do you accept?

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover.

Apple Pay and Google Pay are also supported at checkout.

What is your refund policy?

Since digital products are delivered instantly, we generally don't offer refunds. However, if you experience technical issues that prevent you from using your ID card, please contact us and we'll work to resolve the problem.

👤 Account

I forgot my password

You can reset your password on the Forgot Password page.

Enter the email address you used to create your account, and we'll send you a link to reset your password.

Can I change my email address?

Currently, you cannot change your account email address yourself. If you need to update your email, please contact support and we'll help you.

How do I delete my account?

To delete your account and all associated data, please contact support. We'll process your request within 48 hours.

Warning: Deleting your account will permanently remove all your registered dogs and ID cards. This cannot be undone.

📋 About Service Dog IDs

Is a service dog ID legally required?

No. Under the Americans with Disabilities Act (ADA), service dogs are not required to have any ID, certification, registration, or special vest.

However, many handlers find that having an ID card helps avoid awkward situations and speeds up access to businesses.

Learn more about your ADA rights →

What can businesses ask about my service dog?

Under the ADA, businesses can only ask two questions:

  1. Is this a service animal required because of a disability?
  2. What work or task has the dog been trained to perform?

They cannot require documentation or ID, ask about your disability, or request the dog demonstrate its task.

Is this an official government ID?

No. This is a convenience ID card that documents your self-declared eligibility as a service dog handler.

There is no government registry for service dogs in the United States, and no ID is legally required under the ADA.

This digital ID simply makes it easier to show information about your service dog when needed.

📧 Contact Support

Still need help? Email us directly at [email protected]

Email Support